Warranty

Modern Best Space is proud to offer a 12 month warranty on our products, of which you may seek a refund or replacement for the product. This excludes Electronics.

  • Electronics products come with a 3 month warranty.
  • The following terms and conditions apply to the warranty:
  1. Damages due to misuse by the customer or during delivery will not be covered by this warranty
  2. This warranty does not cover any accessories or bonus gifts. Regarding to accessory and bonus gift,they would be noted in our listing would, include (but limited to ) battery, carry bag, etc.
  • Damage on Arrival (DOA)
  1. This warranty only applies to items that are broken when arrived or appear to be not functioning on initial usage.
  • The following terms and conditions apply to DOA warranty:
  1. You must check their item(s) and report the damages or faults(pictures or videos) to us by email immediately after receiving the item(s) and within 5 days of delivery date. You must note damage on POD receipt from delivery company before signing for delivery. We reserve the right to refuse any claims made after this timeframe or additional charges (postage and handling) may apply.
  2. Please do not return the faulty item to us without our approval.
  • What should I do if there is a part missing?
  1. Please send an email to info@modernbedspace.com.au immediately with your name and order number, confirming you have checked the packaging very thoroughly as the small components might become loose during the shipping. We will offer our best assistance.
  • Refund and replacement
  1. Refund and replacement generally take up to 2 working days to process, and we will notify you right after it has been processed.

NOTE:

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. You are responsible for following the instructions and advice given by the manufacturers.

If you have any further questions, please don’t hesitate to contact our friendly team at info@modernbedspace.com.au