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FAQs

PURCHASING / PAYMENTS
Q: What payment methods are accepted?
We accept Credit Card - Visa, MasterCard or AMEX (without surcharge).

Q: Is it safe to use my credit card online?
This website features first rate security compliance and an encrypted connection. For details on our website's security click the icons at the bottom of this page.

ABOUT THE PRODUCTS
Q: What is "PU Leather"?
PU leather is a material made with a split leather backing covered with a layer of polyurethane (hence the term "PU leather") that is applied to the surface and then embossed.

Q: I have more questions about a product, who can I ask?
You can send a message to us here at info@modernbedspace.com.au, we would love to hear from you and will do our very best to help.

DELIVERY / ORDER DETAILS
Q: How do I track my order?
You will receive email updates relating to your delivery - sent to the email used at checkout.
Q: Do I need to be home for delivery / Can the courier call?
If delivery is attempted and no one is available, a notification card will be left that provides instructions on how to retrieve your items.
Our carriers are not able to call before delivery. You will receive a shipping confirmation email that contains tracking information within 24 hours of your items leaving the warehouse.
If your order is overdue please check its status on the carrier's website using the tracking details provided in your shipping confirmation email as delivery was most likely attempted and the card misplaced. This will also provide instructions on how to accept your items.

*For further details please visit our Shipping Guide.

WARRANTY / RETURNS

For full details please visit our Warranty page.

NEED MORE HELP?
If additional information is required our customer support team can be reached here.

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